Terms & Conditions
Last updated: 11th November 2019
Please read these Terms and Conditions ("Terms" "Terms and Conditions") carefully before using the http://www.almuntadatravel.com website.
Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the service. By accessing or using the service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Links To Other Web Sites
Our service may contain links to third-party web sites or services that are not owned or controlled by Al Muntada Travel.
Al Muntada Travel has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Al Muntada Travel shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If any revisions are scheduled, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Booking Terms and Conditions
A) He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
C) He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
D) He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Booking and Paying For Your Arrangements
A booking is made with us when a) you tell us that you would like to accept our written or verbal quotation; and b) you pay us a deposit as stipulated on your booking form, (if you are booking within 30 days of departure, full payment is due at the time of booking); and c) we issue you with a confirmation invoice. We reserve the right to return your payment and decline to issue a confirmation letter at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you.
This agreement is between Al Muntada Travel and you the applicant. On completion of your booking it is assumed that you have agreed with all the terms and conditions.
All applications for Hajj packages with Al Muntada Travel must be fully completed and signed using our manual or pdf email booking forms. Forms must be accompanied by a NON – REFUNDABLE deposit for each applicant. In the case of online bookings, no firm commitment is made until a deposit has been received by us. Once the deposit has been received, we will then send you a receipt for your deposit. No commitments will be entered into between the applicant and Al Muntada Travel unless a confirmation invoice has been received by the applicant from us.
A non-refundable deposit of £2000.00 per person will be required for any bookings to be considered and customers booking reserved on the tour.
The balance of your chosen Hajj package must be paid in full by the 1st of May 2020. All payments must be in Pounds Sterling. If the balance is not settled by the stipulated date, Al Muntada Travel reserves the right to cancel the booking.
It is the responsibility of the applicant to provide all necessary documentation for processing at least four (4) weeks prior to departure. Any applicant who fails to pay his/her balance before the four week deadline will have such documentation returned to them and will forfeit the deposit, as stated in paragraph (1) above or any other deposits given. Applicants who have paid the balance and do not supply the correct documentation before the deadline date will have their booking cancelled forfeiting their deposit and part of the package cost as stated in paragraph (6).
Please be aware that you will be travelling on a religious pilgrimage to the holiest sites in Islam. With this firmly in your mind, it is imperative that all customers travelling with Al Muntada Travel are expected to maintain a code of conduct and behaviour that is in line with the teachings of Islam and must behave in a manner which is acceptable for the pilgrimage journey that you are upon. Under no circumstances should you engage in acts of physical or verbal abuse and general argumentation in a distasteful manner, display behaviour which will tarnish the image which Al Muntada Travel desires to be shown by a person undertaking a Hajj journey.
5. Change of Booking
Any applicant wishing to change their departure dates, which Al Muntada Travel have available at the time of booking or shortly thereafter must do so at least six (6) weeks prior to departure. Alternation fees of a minimum of £250.00 will be charged for each person who makes a change in their booking options.
For Hajj packages, the changing of dates may not be an option, as Hajj flights are purchased as group booking with pre-selected dates that cannot be tailored to individual requests.
Persons wishing to add subsequent members to their family group may do so, provided places are available, but will still be subject to the same booking and deposit requirements as stated in paragraph (1).
6. Visas and Passports
Passports & Visas
It is your responsibility to ensure that your passport is valid for at least 7 months from the planned date of departure of your booking. You are also required to submit your passport and other supporting documents for processing by the required submission date stated in your booking confirmation letter.
Hajj and Umrah Visas
Hajj and Umrah visas have strict rules governing their issuance. If these rules are adhered to the embassy will normally provide the visa in time but occasionally due to changes in quotas or other reasons, visas are not issued on time or are rejected by the Saudi Authorities/Embassy. We are unable to take any liability with such occurrences and we will not be able to provide any refunds that have not been provided to us by our suppliers.
Applicants are required to send a written or email cancellation notice. Refunds are made for Hajj packages, according to the time scale notices, prior to departure dates, as stated below. But the booking deposits stated in paragraph (1) are strictly non-refundable once a booking has been made.
Number of days’ notice given Amount of money to be refunded
More than 16 weeks – Before departure 100% of deposit total or total paid so far
More than 12 weeks – Before departure 35% total paid so far
More than 42 days – Before departure 25% total paid so far
42 - 29 days – Before departure 10% total paid so far
28 - 15 days – Before departure 0% total paid so far
14 - 0 days – Before departure 0% of deposit total or total paid so far
IF HAJJ IS CANCELLED BY THE SAUDI GOVERNMENT
Two options are available to you:
a. Full Refund for your Hajj package.
b. Secure your place for Hajj 2021 with your current payment.
Terms to a full refund:
(i) If the Government of Saudi Arabia declares that Hajj 2020 is cancelled due to the Covid-19 Pandemic, you and any other member of your party will be entitled to a full refund.
(ii) If the FCO advise against “all travel to Saudi Arabia”, or “all but essential travel to Saudi Arabia”, you will receive a full refund.
(iii) The refund process will take approximately 2-6 months to process, as there will be an admin process to retrieve all funds from the various approved Saudi Governmental Hajj service providers and various other suppliers such as, flights and hotel accommodation providers.
(iv) We will endeavour to make this refund period as quick as possible and it is not in the interest of Al Muntada Travel to deliberately delay any refund payments.
Terms for securing your place for 2021 Hajj:
(i) If Hajj 2020 is cancelled, you will have the option to secure your place for Hajj 2021.
(ii) The total amount of payment that you have made for Hajj 2020, will be carried forward to secure your place for the same Hajj package for Hajj 2021.
(iii) Upon the announcement of Hajj 2020 being cancelled by the Saudi Government, your total payment to date will be applied as your payment for Hajj 2021. The remaining balance for Hajj 2021 will be required by the 31st of January 2021.
(iv) Al Muntada Travel have pledged to cover any price increase in your Hajj package for 2021 up to the value of £500.00 per person. Any increase in package prices for 2021 above the amount of £500.00 increase will have to be paid for by the customer to secure their package for Hajj 2021.
IF YOU CANCELL YOUR HAJJ BOOKING & HAJJ HAS NOT BEEN CANCELLED
a. If you or any other member from your party decides to cancel your Hajj booking for 2020, you must send us an official email outlining why you have decided to cancel your booking. Please send your email to firstname.lastname@example.org
b. All cancellations made by the customer, in the event that Hajj 2020 is NOT cancelled, are subject to our standard cancellation terms & conditions and cancellation fees. These terms & conditions can be found on our website.
c. Any cancellation made by the customer upon medical grounds that will prevent them from travelling for Hajj will need to be documented within the cancellation email sent to Al Muntada Travel. If your refund request is close to the time of departure for Hajj, you may not receive a full refund, if airline tickets have been issued, the Hajj visa being approved, and hotel rooms confirmed. In this scenario the customer will only receive partial refund as per our existing terms & conditions.
In the unlikely event that an applicant finds that there is an element in their package which they dislike and it is within the control of Al Muntada Travel, we will endeavour to correct such fault or report the problem to the proper authority for their immediate intervention. This does not include services which do not form part of the trip programme and or itinerary.
Please ensure that your luggage is securely packed and you can easily identify your luggage at the various stages when your luggage will be in storage due to group movements and within flight time. Al Muntada Travel are not liable for any lost or damaged luggage.
Please be aware that Al Muntada Travel do not offer any type of health insurance or cover. Any costs incurred for medical assistance or other issues relating to health are solely the responsibility of the customer.
It may be necessary to increase the costs of the advertised package at any time without notice due to some elements beyond our control. If this occurs we will offer you the choice to continue your booking by agreeing to pay the additional cost or cancelling you’re booking and receiving a full refund of all monies paid.
9. Booking and Tickets
We endeavour to inform all applicants of the times and dates of travel as soon as they are confirmed by the airline concerned. We will ensure that the confirmation is sent to each applicant (family groups will have one booking confirmation form listing all party members). A fully completed booking form is the applicant’s sole responsibility. Full names must be properly spelled according to each individual passport, as late changes or alterations to the airline tickets will incur a minimum fee of £200.00 per ticket. Each applicant must have a valid ACWY vaccination certificate in accordance with Saudi Arabian policy for Hajj pilgrimage Visa. If any of the above are not notified to us within a specific time, we will not be liable for any difficulties and delays which may arise.
10. Delays / Date Changes & Flights
Please note that all fight information provided on our website, printed material, email mailshots and within our invoices are an approximate guideline for provisional dates for all packages. The exact dates for flights will be available once we receive the final confirmation from the airlines themselves. Al Muntada Travel have no control or say regarding airline flight schedules and times, these factors are not within our control. There are numerous factors to consider such as, adverse weather conditions, unexplained delays, restrictions from air traffic control, unforeseen technical issues and also the absence of travellers boarding the flight on time. All of these mentioned factors are not within the control or responsibility of Al Muntada Travel.
We the agent reserve the right to change the departure dates without notice but we will endeavour to inform all applicants of changes made prior to the date of departure. However we will not be liable for delays and / or cancellation of flights to and from the United Kingdom resulting from adverse weather conditions rescheduling times by the Airlines, Airport Authorities and / or actions by the Air Traffic Controllers, mechanical breakdown, strike or industrial action or otherwise, which are beyond our control.
11. Online Brochure/Adverts/Information
We have compiled the information in our online brochure to be accurate at the time of going to press. However, as the brochure and its corresponding information are prepared in advance, there may be instances where an advertised facility may be altered or no longer available, which will be for reasons beyond our control. It may also be necessary for us to change some detail concerning the trip programme and the itinerary due to circumstances beyond our control. It is essential that your expectations of the Pilgrimage do not surpass what we have outlined in our brochure or exceed the limitations of the Al Muntada Travel programme. We accept no liability for any disappointment which may arise as a result of your unrealistic views and expectations. Furthermore, the operation of certain amenities and facilities may be subject to local or religious laws. Maintenance and local energy conservation measures may mean that hotel or apartments may limit facilities such as air conditioning or water supplies and in some circumstances adverse weather conditions have been known to cause electrical failure. In such circumstances, we accept no liability for these restrictions; neither do we accept any liability for loss or damage arising from the above. The operation and supervision of overseas property, transport and other services are subject to local laws, regulations, standards and codes of practice of individual countries. The legal and safety requirements of many foreign countries are of a lower standard than that of the U.K. You should note that the standards imposed will be that of the country you are visiting and not of the U.K.
Please note that some of our packages will include occupancy in our Aziziyah building. This will be shared accommodation a minimum of five sharing per room. Female Hujjaj will be in separate rooms and no mixed accommodation will be available in our Aziziyah building. There are NO mixed gender family rooms available within our Aziziyah building.
Our Aziziyah building is within the district of Makkah Province and is approximately 7km from Masjid Al Haram.
Makkah & Madinah Hotels
All information pertaining to room conditions and facilities has been supplied by our agents in Saudi Arabia and has been verified by us, we do endeavour to ensure that as at the time of going to press, the accommodation is of the highest quality which we can provide.
Please note that stated occupancies advertised on all our printed materials, website and social media platforms refers to the available options for occupancies within the hotels stay only. Hence the DOUBLE, TRIPLE & QUAD options refer to your desired selection for hotel type occupancy ONLY. These advertised occupancies DO NOT refer to the occupancies available in the Aziziyah or within you Mina camps.
The DOUBLE occupancy room’s configuration within the Hajj season, do not all consist of one double bed. The configuration within this busy period may also consist of TWIN bed configuration, this is due to the high demand of occupancy during the Hajj season and restriction of availability of providing just one double bed.
All Quad & Triple occupancy rooms within the Hajj period will consist of two single full size beds and the third or fourth bed will be a Day bed. An upgrade to a family suite can be requested upon booking from the UK, however a family suite will cost more than the advertised Quad occupancy.
Allocation of rooms are determined by the relevant internal hotel Hajj booking team and Al Muntada Travel have no influence over which floors or what type of external view is allocated to each room. We would like to state that Al Muntada Travel CAN NOT guarantee, nor do we sell any of our packages based upon rooms having partial or full Haram view basis.
13. ATOL Protection
When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
14. Our Commitment
Al Muntada Travel has taken all steps to ensure that your Hajj journey is conducted with minimum difficulties and as comfortable as possible. In the event that any difficulty should arise which has not been mentioned above, we will endeavour to correct such difficulty without any delay and with minimal inconvenience.
If you have any questions about these Terms, please contact us.